**Refunds are not available on any Charleston Firefighter Calendar items**
Due to the time sensitivity of the calendar and our limited volunteer resources, no refunds will be given by Charleston Firefighter Calendar. Keep in mind that all sales are donations to Toby’s Fund, Charleston Animal Society’s medical fund which provides medical care to treat thousands of injured, abused and abandoned animals.
**Lost, damaged, un-received or mis-shipped merchandise**
Charleston Firefighter Calendar ships packages via USPS, utilizing shipment tracking. Charleston Firefighter Calendar will replace merchandise that was not documented as delivered or that was damaged through mail delivery (must provide documentation of damage), provided you contact us within 30 days from the date of purchase or 30 days from the shipment date on Calendar pre-orders.
If the item(s) you received are not the items listed on your emailed invoice / order confirmation, Charleston Firefighter Calendar will replace the item(s) with the correct item(s). We cannot replace items which were accidentally ordered. It is the responsibility of the customer to confirm all items listed in their cart are the items they intend to buy before placing their order.
Please provide your order number and order date with any replacement request for consideration. Charleston Firefighter Calendar may require additional confirmation as to the state of the merchandise to process such replacement request and in its sole determination may deny such requests.