Shipping Terms and Conditions

Return Policy

**Refunds are not available on any Charleston Firefighter Calendar items**

Due to the time sensitivity of the calendar and our limited volunteer resources, no refunds will be given by Charleston Firefighter Calendar. Keep in mind that all sales are donations to Toby’s Fund, Charleston Animal Society’s medical fund which provides medical care to treat thousands of injured, abused and abandoned animals.

**Lost, damaged, un-received or mis-shipped merchandise**

Charleston Firefighter Calendar ships packages via USPS, utilizing shipment tracking. Charleston Firefighter Calendar will replace merchandise that was not documented as delivered or that was damaged through mail delivery (must provide documentation of damage), provided you contact us within 30 days from the date of purchase or 30 days from the shipment date on Calendar pre-orders.

If the item(s) you received are not the items listed on your emailed invoice / order confirmation, Charleston Firefighter Calendar will replace the item(s) with the correct item(s). We cannot replace items which were accidentally ordered. It is the responsibility of the customer to confirm all items listed in their cart are the items they intend to buy before placing their order.

Please provide your order number and order date with any replacement request for consideration. Charleston Firefighter Calendar may require additional confirmation as to the state of the merchandise to process such replacement request and in its sole determination may deny such requests.

Privacy Policy

Charleston Animal Society has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason – period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data

Our servers collect IP addresses, referring pages and monitor traffic flow to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected – Order Forms

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@charlestonfirefightercalendar.com with your request. We do not store any type of sales information.

Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@charlestonfirefightercalendar.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.